Activities When Doing On The Job Training at Front Office Department at Quest San Hotel Denpasar

Background of Field Work Practice

  In an era of increasingly developing technology and increasing economic growth, it is necessary to improve the quality of work and the quality of reliable and creative human resources. Therefore, educational institutions or universities implement a system that can create a reliable and creative workforce in applying their knowledge in the world of work which in turn can reduce the unemployment rate in this country. Thus we are required to be able to master the knowledge received in the world of education and be able to apply it in the world of business or work. In applying their knowledge, students are given the opportunity to do Field Work Practice (PKL).

 

   Field Work Practice (PKL) is a course that must be taken to get a Diploma (D3) at Ganesha State University which must be taken for graduation requirements. This Field Work Practice (PKL) is intended to introduce students to the real world of work so that students are not surprised after graduating from college. With the existence of field work practice, students are able to know, adapt, and analyze the environment in the street vendors as an experience towards a more real world of work.

   Field Work Practice (PKL) activities carried out by students are required to be able to apply the knowledge gained in lectures and apply it in the world of work. With the PKL, students can learn knowledge that is not obtained in lectures and can learn new knowledge at my PKL place. Field Work Practice (PKL) will form students who are responsible for accepting the work given by the supervisor and able to provide solutions in solving existing problems. 

   I  studies at Diploma 3 English Department Undiksha, has the opportunity to conduct an internship program at Quest San Hotel Denpasar. The writer took part in the Front Office Department, help employees work in accordance with what is directed by the employee.  

Description Of Quest San Hotel Denpasar

   History of Aston International ASTON Hotel Group was the first hotel in Wakiki in 1948. To date, The ASTON Hotel Group has operated 60 properties in Hawaii, United States of America, Canada and Indonesia. ASTON Hotels & Resorts is now Hawaii's first and largest resort hotel and condominium operator. With a total of more than 5000 rooms. The ASTON Group is a leading hospitality industry with approximately US$ 2 billion in assets under the ASTON banner. ASTON International has three categories, namely Grand ASTON is a hotel with a five star classification, ASTON Hotel or ASTON Residence or ASTON Villa is a hotel with a three and four star classification, and Blue Bamboo is a hotel with a three star classification. ASTON's performance to date has shown significant results both from the past to the present. ASTON is the new name of the Hotel Corporation of The Pacific Inc. which was established on March 31, 1986 after conducting market research on agents.

Vision :

ASTON's international vision is to be the future leader in hospitality in a constant market by positioning ASTON as an innovative product, convenience, and friendly service. ASTON takes care of guests' care by providing the best service in ASTON's own way to build long-term and competitive relationships in the minds of guests.

Mission :

ASTON's International mission is to fulfill guest requests by listening carefully to guests' needs and working with them to develop the best solutions using our best products and services to meet those needs and build long-term and competitive trust in the minds of guests. ASTON prepares itself by offering products and services in terms of professionalism, cooperation, trust, consistency, and maximum efficiency for guest satisfaction and minimizing guest complaints.

Experiences Of The Training

   During field work practice, I was allowed to use office facilities such as computers, printers, trolleys and photocopiers. The Front Office Application System used by the Front Office Department at Quest San Hotel Denpasar Hotel is VHP. The fields of work carried out by me while carrying out PKL activities are:

•Welcoming guest with greeting and offering welcome drink for newly arrived guests.

   This job is the main job done by the Front Office department. I stand at the front desk (Bell Desk) waiting for guests who will enter the hotel, and will start greeting if they meet guests such as offering assistance in the form of what guests need or helping to carry guest items, after finishing. I will offer a welcome drink for guests who will be waiting in the waiting room.

•Offers delivery of goods using a trolley, if guests bring luggage

    This job is the main job done by the Front Office department. I stand at the front desk (Bell Desk) waiting for guests who will enter the hotel, and will start greeting if they meet guests such as offering assistance in the form of what guests need or helping to carry guest items, after finishing. I will offer a welcome drink for guests who will be waiting in the waiting room.

•Assist the staff if they need assistance such as: making keycards, handling guest checkin/checkout/extend, picking up the telephone counter, and cleaning the area around the Front Office.

   This job is a job helping reception staff if they are in a busy period at the reception

Making a Keycard

First I will take the jacket key first after that I will paste a paper in the form of a wifi code at the hotel to paste it on the keycard, after that I take the post it to paste on the jacket key in order to write the guest room number, which the last thing is to just take the key card and after that input it into the keyjacket and the card is ready to use.

•Handle check in guest

- Greet guests first, offer help

-Asking for a guest ID/SIM 

-Photocopy of guest ID card / driver's license and return the original one

-Checking guest reservation in the system

-Create a registration form for guests

-Making guest room key

-Confirm guest booking

-Make a payment if the booking is Pay at Hotel, if it is Prepaid it means it has been paid.

-Give the room card to the guest and give directions to the room.

-Say thank you to guests and other magic sentences

CONCLUSION AND SUGGESTION

Conclusion

   PKL activities carried out at Quest San Hotel Denpasar for 6 months I learned many lessons that were not obtained in lectures, such as learning to adapt to the real work environment, and the importance of discipline. While participating (PKL), I did receptionist work such as checking in guests or checking out guests using the vhp system, making reservations, delivering guest luggage, and inputting bills for balance.

   During the PKL program, I learned a lot and gained additional knowledge in the Front Office Department, especially at the receptionist which consists of the Bellboy Section, Receptionist, and Reservation Section. So that I can conclude from the activity process (PKL) at Quest San Hotel Denpasar, namely:

1. I can learn how to handle group and personal guests.

2. I can understand the system and how the Front Office works.

3. (PKL) gave me a clear picture of the real world of work at Quest San Hotel Denpasar, trainees were also trained to be careful and careful in carrying out their work.

Suggestion

   For me next, I have to better prepare myself in terms of academics and skills in order to support the implementation of PKL, it is hoped that during the implementation of field work practice at Quest San Hotel Denpasar, especially in the Front Office, I must be active in digging for information. Practitioners must also complete all assigned tasks with full responsibility and on time.